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Last updated 15/06/2023
Please read the following terms and conditions ("Terms") carefully. These Terms govern your access to and use of Restoke's customer onboarding services ("Services").
Purchase Terms This quote is based on the documents & information you or other members of your organisation have provided and assumes the information provided is complete and accurate.
Eligibility You must have an active subscription with Restoke to access our Services. if you don't have a subscription yet, hitting that 'submit payment' button will start a monthly Expert subscription for you. But hey, if you're after a yearly subscription instead, just let your rep at Restoke know before you go ahead with the payment.
Point of Contact You are responsible for appointing a dedicated individual from your organization to oversee data collection and facilitate communication with our onboarding team.
Onboarding Setup and Duration Upon payment of your onboarding invoice, we will initiate the setup of the onboarding centre on your platform. The service will be active for a period of 14 days, during which you must upload all necessary information. Any requests for extensions may attract additional charges as outlined in our pricing structure.
Onboarding Completion Our team may require up to 14 days to finalise the onboarding process. We reserve the right to extend the period if partial / missing information is received.
Information Accuracy You must ensure that the provided information is complete and accurate. Any incomplete or missing information may delay the onboarding process
Data Review Once all information is uploaded to the platform, we will conduct a thorough review. If any issues arise with the provided data, we will notify you accordingly. It is then your responsibility to clarify and complete missing information within 2 business days.
Please note that as part of the initial quote, we can only accept additional information within two business days. Any further information submitted after this timeframe will incur an additional cost, as indicated below.
Payment All invoices for the Services are due upon receipt. Failure to make payment within the stipulated time may result in a delay in the start or completion of the onboarding process.
Service Limitations Services are provided based on the Tier level that you have purchased. Any request to exceed the limitations of the purchased tier may attract additional charges.
Intellectual Property Rights Any material, software or other intellectual property provided by Restoke as part of the Services remains the property of Restoke.
Confidentiality Both parties agree to maintain confidentiality of any proprietary information received during the onboarding process.
Termination Restoke reserves the right to terminate the Services if you fail to comply with any of these Terms, no refund will be issued.
Any extra tasks necessitated by the lack of information, or due to information being provided belatedly, will incur an additional charge. This will be billed at a rate of $600 per 8-hour block.
All charges are subject to the prevailing rate of Goods and Services Tax (GST).
By using Restoke's onboarding services, you agree to be bound by these Terms.
By accepting this service you also agree to Restoke's Terms of Use.
We may modify any of the terms specified in this Agreement, at any time and in our sole discretion, by posting a change notice or a new agreement on our website, and may do so without providing notice to you. Modifications may include, for example, changes in the amounts or applicability of available Commissions, payment procedures, and other general partnership program rules. IF ANY MODIFICATION IS UNACCEPTABLE TO YOU, YOUR ONLY RECOURSE IS TO TERMINATE THIS AGREEMENT. YOUR CONTINUED PARTICIPATION IN THE PROGRAM FOLLOWING OUR POSTING OF A CHANGE NOTICE OR NEW AGREEMENT ON OUR WEBSITE OR SENDING YOU THE CHANGE NOTICE WILL CONSTITUTE YOUR BINDING ACCEPTANCE OF THE CHANGE, REGARDLESS OF WHETHER OR NOT YOU RECEIVED NOTICE OF THE SAME.
These Terms are governed by the law of Victoria, Australia and each party irrevocably and unconditionally submits to the non-exclusive jurisdiction of the courts of Victoria, Australia.
