Lone Star Rib House is a leading Tex-Mex restaurant chain in Australia, owned by JP Hospitality Group. It’s famous for its succulent ribs, steaks, and BBQ style cuisine. With a welcoming atmosphere and excellent customer service, Lone Star is a go-to destination for casual dining and family-friendly gatherings.
Overseeing the back-office set up of 13 busy sites (with more in the pipeline) is a challenging task for State Operations Manager Aleksandra Krol. Being responsible for launching new menu items, creating promotions and having accurate costings can be incredibly arduous work. She also needs to hold multiple suppliers accountable for price updates and ensure transparency at every level of the business. Not easy when you’re splitting time between various franchisees who each work differently - requiring a flexible, individualised approach.
Restoke provided Lone Star with a comprehensive restaurant management platform. With tools for menu planning and food costing, Aleks and her franchisees had access to data in just a few clicks. By utilising Restoke’s AI powered invoice management features at both a franchise and company level, Aleks was able to consolidate invoices for their various bookkeepers. Then the user-friendly interface allowed each Lone Star location the ability to tailor Restoke to their specific needs, creating procedures and costing unique menu items.
If I'm now costing something, it takes me 30 seconds to put some numbers together
It's crazy how often things like produce go up. I was not told, probably, of about 80% of the price increases
Aleks says she can now cost menu items and promotions like Bottomless Prosecco in under a minute. They’re finding the live data hugely valuable, with Restoke flagging price changes - allowing Aleks to not only control margins but also follow up with suppliers. Time has also been saved on bookkeeping and Aleks estimates between 6-7 hours p/w of efficiency gains. Now they’re discovering new ways Restoke can help, with sites implementing things like taking photos to confirm the air con is switched off and doors are locked.