The Bearded Dragon Hotel is a popular family-owned hotel located in Tamborine, Australia. Known for its picturesque setting, warm hospitality, and delicious food, the hotel has become a go-to destination for tourists and locals alike.
Owner Monique Gregory encountered several challenges in her hotel’s operations, particularly with paperwork and health compliance. With the absence of an efficient system to manage these tasks, it was often difficult to keep up. Accounting tended to be a haphazard process that resulted in constant delays. In addition, the hotel struggled to manage a wide range of procedures that varied from simple tasks like washing hands to more unusual ones like feeding the alpacas!
Implementing Restoke’s invoice management features transitioned Monique’s accounting to a digital system. This allowed the hotel to consolidate invoices, ensuring everything was done correctly without the need for follow-ups. The hotel also moved processes into Restoke with detailed pictures and step-by-step guides. This allowed Monique to keep track of tasks and trainings - critically important for a venue that has staffing challenges because of the remote setting.
Restoke is a godsend for us in keeping things digital and moving paperwork out faster
When we have a health inspection and I show them things like this, they go: Oh! That's awesome!
Monique says Restoke has been a "godsend" in keeping things digital and moving paperwork out faster. The platform has been a reliable record for regulatory checks like temperature logs and health & safety protocols, which impressed inspectors and helped the hotel maintain compliance. Ticking off tasks like cleaning checklists and feeding animals is now a much smoother experience too. Overall - by implementing Restoke, the hotel has been able to save time and focus on providing an exceptional experience for their customers.